Job announcement
Post Date :
May 11 2025
Deadline :
May 22 2025
Reference Number :
job-sw
Vacancies :
1 vacancies
Minimun Experience :
3 Year(s)
Minimun Education :
Bachelors
Age :
18 - 55
Gender :
Not specified
Job shift :
Full-time
Job type :
Job level :
Intermediate
Salary :
As per organization salary scale
Location :
Switzerland
Sectors :
Job announcement channel
Background:
The International Catholic Migration Commission (ICMC) is an international non-governmental organization whose mission is to protect and serve uprooted people, including refugees, asylum seekers, internally displaced people, victims of human trafficking, and migrants - regardless of faith, race, ethnicity, or nationality. In collaboration with governmental and non-governmental partners, and through a worldwide network of national member organizations, ICMC implements and advocates for right-based policies and sustainable solutions to address global migration challenges. ICMC’s direct operations and global advocacy efforts are aimed to respond to the needs of vulnerable individuals and communities, and focus on protection, humanitarian assistance, resettlement, and migration and development.
Job Description:
For approximately 120 globally dispersed staff and associates, provide the following remote services:
Troubleshoot technical issues for:
Windows 11 Pro workstations
Microsoft 365 applications (including Navision)
Other subscription software/applications
Configure, install, troubleshoot, and inventory new and existing hardware and software when required by users.
Monitor internet connection for all staff.
Support VPN connections (FortiClient) through another vendor, and remote access solutions
For a subset of approximately 15 users physically located in Geneva, Switzerland, provide onsite support.
Deliverables and Timeline:
Resolved IT issues
Tickets and time spent report with each invoice
with the following service hours:
Primary support hours: Monday to Friday, 8:30 AM - 5:00 PM GMT+2
Extended support hours: 24/7 coverage for critical failures outside of primary support hours
Eligibility:
Ability to provide services in French and English
Local presence within a two-hour radius of Geneva, to enable on-site service delivery
Registration with relevant national government (tax or other number required)
Not subject to sanctions per EU guidelines
To download the full Request for Proposals and information on how to submit a proposal, please visit https://www.icmc.net/wp-content/uploads/2025/05/RFP-ICMCHQ-CY25-02a-IT-support-services-Users.pdf
